When you land on a website while searching for specific products or services how many seconds does it take for you to determine if you are in the "right place"? What things trigger your reaction to look further? Is it professional graphics, the colors and design, the headings, or all of these things that trigger a look further or abandon the site?
The point being that most studies show that people judge the website in about the first 10-12 seconds. First impressions do matter in a highly competitve environment. If your web site is not easy to navigate and users cannot quickly find a path to what they want they will be gone.
The next time you go searching for something, think about your reaction to each website you look at and how it effects your decision to stay or leave. Also, line your website up against your competitors and analyze each one, which one feels like the best place to buy from. Better yet, ask some customers or friends to analyze the websites side by side. In times like these buyers are at a premium and your website needs to convey quickly that this is the right place.
By the way, how many seconds do you normally give a website you land on to decide if this is the "right place"?
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